Our policies
What to expect before you book, written plainly.
Booking and deposits
Book online, on WhatsApp or by phone. Color services start with a consultation, and longer services hold the time with a deposit that goes toward the total. We confirm by WhatsApp, text or email.
Canceling and running late
Please give 48 hours' notice to move or cancel, because your colorist's day is set aside for you. If you are running late, message or call us and we will see whether the plan still fits.
If you miss an appointment
If you miss an appointment without notice, the deposit stays with the salon, and we may ask for a deposit to book your next visit.
Children and companions
Color and keratin services are for adults. Please arrange care for children during long appointments; a quiet visitor is welcome to wait with you.
Patch tests and allergies
At your consultation we ask about past reactions, and we can do a patch test at least 48 hours before your service. Reactions can happen with any color, so tell us right away if anything itches or burns.
If you're not happy
Results vary with your hair and its history. If you are not happy with your color, tell us within a few days and we'll make it right.
Tipping
Tipping is welcome and never expected. You can leave one at checkout or in cash for the stylist who looked after you.
Start with a consultation
Tell us what you want and what your hair has been through, and we will build the plan.